SUPPORT

Customer Support

ICC’s customer support team is dedicated to your success in the field and in the office.  We are proud of our reputation for delivering world-class customer support.  Our team of professionals stands ready to answer your questions, to assist you with hardware and software, and to diagnose and replace parts as needed.

Warranty

A 1-year warranty is standard on all new products. Extended warranties are also available to provide cost certainty up to 5 years into the future.

Support Plans

We offer a choice of support plans to meet varying customer needs.

WARRANTY PERIOD

9 – 5pm Eastern support M-F
Unlimited phone support
Queued response
48 hour mean time to resolve
Included parts
Included labor

BASIC PLAN

9 – 5pm Eastern support M-F
1 hr phone support/year at no cost
Queued response
48 hour mean time to resolve
Regular price parts
Regular price labor

SERVICE PLUS

8 – 8pm Eastern support M-F
20 hrs phone support/year at no additional cost
Priority response
24 hour mean time to resolve
5% discount on parts
10% discount on labor