Support
ICC’s customer support team is dedicated to your success both in the field and office. We are proud of our reputation for delivering world-class customer support.
Call today +1 727-547-0696 (Press 1)
Our crack detection is automatic, our support is not… Call us today and speak to a real person during business hours!
The team is ready to answer your questions, assist with hardware and software support as well as diagnose and replace parts as needed.
Warranty
A 1-year warranty is standard on all new products, covering parts and labor. Extended warranties are also available to provide cost certainty for up to 5 years. Please contact us to learn about your options.
Training
Web-based training on equipment operation and software is included with all new purchases. Please contact us to request on-site training or follow-up training options.
Support Plans
We stand behind our products and software. Product support is generally included for 5 years following purchase, unless end of life (EOL) is announced earlier. Software support is included with the annual software maintenance subscription. Training is not included under the support plans but is purchased separately.
Warranty Period
9 – 5pm Eastern support M-F
Unlimited phone support
48 hour mean time to resolve
Included parts
Included labor
Product Support
9 – 5pm Eastern support M-F
10 hrs phone support/year at no additional cost
48 hour mean time to resolve
Regular price parts
Regular price labor
Software Support
9 – 5pm Eastern support M-F
Unlimited support with annual subscription
48 hour mean time to resolve
Regular new releases
Self-updating software